Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
6.2/10
Nice
Rooms
9.0
Location
7.2
Service
9.8
Dining
8.4
Guest reviews
6.2/10
based on 5 reviews
9.0
9.0/10 based on 242 reviews
Louis
United States of America,
January
2025
6.0/10
I had a lovely stay at The Nook Hotel Hangzhou. The modern design of the hotel combined with the spacious, clean rooms made me feel right at home. Although it’s a bit further away from major attractions, the convenience of the nearby subway station and the friendly staff made my experience enjoyable. Their complimentary afternoon tea was a good surprise!
Rooms
9.0
The King-sized room I stayed in was modern, clean, and spacious. I especially appreciated the separated bathroom and toilet, as it added to the comfort and overall experience. I did find the lighting a bit dim, which made it difficult to read at times.
Service
10.0
The staff at the hotel were incredibly helpful and friendly, particularly Ivan, who assisted me with my luggage to the subway station. Their attentiveness really enhanced my stay, making me feel valued as a guest.
Location
8.0
While the hotel is not located in the city center, it's only a short taxi ride away, and there’s easy access to the subway. So, traveling around was quite convenient. It's also near beautiful spots like Xixi and the West Lake area.
Dining
9.0
The breakfast buffet was impressive, offering a wide variety of delicious options, including vegetarian dishes. The complimentary afternoon tea served in the lobby with snacks was another highlight, although I wish there were more Western choices.
Facilities
9.0
The hotel featured great amenities such as a self-service laundry, a library, and access to Nespresso machines in the rooms. I loved the thoughtful touches like daily mini bar refills and a range of teas available in the room.
Robert
United States of America,
December
2024
5.6/10
I had a wonderful stay at The Nook Hotel in Hangzhou. The contemporary design and cleanliness were impressive, and the location was convenient, just a short walk from the subway. While the area felt a bit dull, the friendly staff and good afternoon tea made up for it. All in all, my experience was enjoyable, but the hotel is slightly removed from the main attractions.
Rooms
9.0
My room was spacious and well-maintained, featuring modern decor and relaxing lighting. The bathroom's design was unique, although it was a bit unconventional without a proper door.
Service
10.0
The staff were incredibly friendly and attentive, always ready to assist. especially during check-in and check-out. They made my stay feel welcoming and comfortable, even with language barriers.
Location
7.0
The hotel is located a bit away from the city center, which made exploring a bit tricky. However, the proximity to the subway station was a definite plus, allowing me to get around easily.
Dining
9.0
Breakfast was diverse and scrumptious, offering plenty of options. I really enjoyed the variety of snacks served during the afternoon tea. The ambiance during meal times was inviting, despite the surroundings.
Facilities
9.0
The hotel had impressive facilities, including a cozy library and a children’s play area. The complimentary mini bar and daily snacks were a thoughtful touch that I appreciated.
Frank
United States of America,
December
2024
5.6/10
I had a pleasant stay at The Nook Hotel Hangzhou, with clean and spacious rooms, friendly staff, and a great breakfast selection. However, I did find the location to be a bit dull, situated near a residential area and not very close to major attractions. Overall, it was good value for money but could benefit from some improvements in the surrounding environment.
Rooms
8.0
The Hill View Twin Room was clean, comfortable, and spacious, but the glass bathroom doors were a bit awkward (not much privacy).
Service
9.0
The front desk staff were incredibly friendly and helpful, making our check-in process smooth (I appreciated their English assistance!).
Location
6.0
The hotel is in a newly built area that feels a bit nondescript and is somewhat far from popular tourist spots (getting around requires a taxi).
Dining
8.0
Breakfast had a good mix of options, both Western and Chinese, though I wished for a few more Western choices (the food was wholesome and tasty!).
Facilities
7.0
The hotel offered essential facilities like room service and a cozy library, but I felt some amenities needed a bit more attention (the Dehumidifier was running non-stop in my room).
Chris
United States of America,
November
2024
6.8/10
I had a really enjoyable stay at The Nook Hotel. The rooms were spacious and nicely decorated, offering a pleasant view of the mountains. though the location felt a bit isolated from popular tourist destinations. The staff were incredibly friendly and attentive, which made a significant difference during my visit. I particularly loved the afternoon tea service and the relaxation spaces throughout the hotel.
Rooms
9.0
My room was clean, spacious, and comfortable, featuring nice complementary snacks and coffee capsules. The bathroom was well-equipped, although it could use a bit more lighting.
Service
10.0
The staff were exceptionally friendly and went out of their way to make me feel at home. Special shoutout to Summer, who was very attentive throughout my stay.
Location
7.0
While the hotel is situated next to several business campuses and not in the center of Hangzhou, the proximity to the metro made it relatively easy to explore. However, I did find the immediate surroundings to be a bit dull.
Dining
8.0
Breakfast offered a good selection of food, blending Chinese with a few Western options. I found it to be quite delectable, though it wasn't the usual buffet style.
Facilities
9.0
The hotel provided a range of excellent facilities, from the children's play area to a well-stocked library. Room service was prompt and efficient, adding to the overall experience.
Scott
United States of America,
October
2024
7.4/10
Overall, my stay at The Nook Hotel was a blend of comfort and charm, though I did encounter some drawbacks. The rooms were clean and spacious, with a great selection of complimentary snacks and a comfortable bed. However, I found the location a bit inconvenient to some attractions, relying heavily on taxi services. The breakfast was impressive, especially with its array of options, but certain dining aspects could use improvement.
Rooms
10.0
The room was spacious and well decorated, featuring a super comfortable bed and ample toiletries. I appreciated the mini-bar, which was restocked daily, and the availability of a coffee machine.
Service
10.0
The staff were friendly and incredibly helpful, even preparing breakfast bags for my early departure. Their attentiveness really enhanced my stay.
Location
8.0
While the hotel was near attractions like West Lake, I found it not the best for exploring on foot due to its placement in a quieter area, which required taxis to get around easily.
Dining
8.0
The breakfast buffet offered a vast selection that impressed me, but I felt some of the other dining options were limited and could be enhanced.
Facilities
9.0
The hotel provided various services, including room service and laundry, which were convenient during my stay.